Privacy Policy

Welcome to Zelvani. We respect your privacy and are committed to protecting the personal information you provide when using our website.

1. Information We Collect

When you place an order or contact us, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Order and product information
• Information you voluntarily provide when contacting us

We only collect information reasonably necessary to process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange product delivery
• Contact you regarding your order
• Respond to customer support requests
• Improve our website and services
• Prevent fraudulent or unauthorized activity
• Comply with applicable legal requirements

3. Payment Information

Zelvani does not intentionally store complete payment card details on its website. If third-party payment services are used, payment information may be processed directly by the relevant payment provider according to its own privacy policy and security practices.

4. Cookies

Zelvani may use cookies or similar technologies to improve website functionality and user experience. You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers, such as delivery partners or payment providers, when required to complete your order or provide our services. We may also disclose information when required by applicable law or to protect our legal rights and users.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, dispute resolution, and legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Zelvani is not responsible for the privacy practices, content, or security of third-party websites.

9. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of your information. To make a privacy-related request, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.