Refund Policy

At Zelvani, we want our customers to have a positive shopping experience. This Refund Policy explains when returns, replacements, cancellations, and refunds may be available.

1. Order Cancellation

You may request cancellation of an order before it has been dispatched. Once an order has been shipped, cancellation may no longer be possible.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue.

3. Return Eligibility

Where a return is approved, the product may generally need to be:

• Unused or in acceptable original condition
• Returned with original packaging where applicable
• Accompanied by relevant order information
• Returned within the applicable return period communicated by Zelvani

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, damage caused by the customer, or other applicable restrictions.

5. Refunds

Once an approved return or refund request has been reviewed, we will inform you whether the refund is approved.

If approved, the refund will be processed using the applicable payment method or another reasonable method agreed with the customer.

6. Refund Processing Time

Refund processing time may vary depending on the payment method, financial institution, payment provider, courier process, or other external factors. We will make reasonable efforts to process approved refunds promptly.

7. Return Shipping

Where the return is due to an incorrect, defective, or damaged product caused before delivery, Zelvani may arrange or cover reasonable return delivery costs where applicable.

For other returns, return delivery costs may be the customer's responsibility unless otherwise agreed or required by applicable law.

8. Exchanges and Replacements

Where appropriate and subject to product availability, Zelvani may offer a replacement or exchange instead of a refund for damaged, defective, or incorrect products.

9. Failed or Unsuccessful Delivery

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or other customer-related issue, additional delivery charges or refund limitations may apply.

10. Fraudulent or Abusive Requests

We reserve the right to investigate and reject refund or return requests that appear fraudulent, abusive, intentionally misleading, or inconsistent with this policy, subject to applicable law.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.